At luckytime, we believe that gaming should always be a fun and controlled activity. This page explains the tools, resources, and practices we have in place to help Filipino players maintain healthy gaming habits and seek help when needed.
We provide several practical features so every player can set boundaries that suit their personal situation.
You can set a daily, weekly, or monthly deposit cap directly from your account settings. Once a limit is set, it takes effect immediately and cannot be increased until a mandatory cooling-off period has passed. This ensures that any decision to raise your limit is considered and deliberate rather than impulsive. Keeping your deposits within a planned budget is one of the most effective ways to enjoy gaming without financial stress. We encourage every Filipino player to review and set these limits as soon as they register.
Our platform lets you set a session duration reminder so you receive an alert after a chosen period of play. Knowing how long you have been active helps you make conscious decisions about whether to continue or take a break. Long, uninterrupted gaming sessions can affect your judgement and budget management, so regular check-in prompts are a simple but powerful safeguard. You can customise your reminder interval from as little as 30 minutes to several hours, depending on your preference. This feature is available to all registered players at no extra cost.
If you feel you need a short break from gaming, you can activate a cool-off period ranging from 24 hours to 30 days. During this time, your account remains open but all deposit and wagering functions are suspended. This option is ideal for players who want a temporary pause without fully closing their account. Activating a cool-off is immediate and cannot be reversed until the chosen period expires, ensuring your decision is respected. We view this as a healthy, proactive step that any player can take at any time.
For players who need a longer or permanent break, self-exclusion allows you to close your account for a defined period of six months, one year, or indefinitely. Once self-exclusion is activated, your account will be deactivated and you will not be able to register a new account during the exclusion window. We take self-exclusion requests seriously and process them promptly upon receipt. Any pending withdrawable balance at the time of self-exclusion will be returned to you through your registered payment method. If you feel self-exclusion is the right step for you, please contact our support team at [email protected] without hesitation.
Recognising the early warning signs is the first and most important step toward getting your gaming habits back on track.
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following signs may indicate that gaming is no longer a recreational activity and has begun to cause harm in your daily life. If you identify with any of these patterns, we strongly encourage you to use our responsible gaming tools or seek professional support.
You are never alone — professional help is available both through our platform and through external organisations in the Philippines.
Reach our player welfare team any time at [email protected]. We can assist with activating limits, cool-off periods, or self-exclusion, and will always respond with care and without judgement.
The National Center for Mental Health (NCMH) in the Philippines operates a 24/7 crisis hotline at 1553. Their trained counsellors can provide immediate support for mental health concerns, including gambling-related distress.
Gamblers Anonymous Philippines offers peer support groups and a twelve-step programme for individuals affected by problem gambling. Their community-based approach has helped many Filipino families regain stability and peace of mind.
luckytime operates on the principle that online gaming must always prioritise the wellbeing of players above all else. We are committed to providing a platform environment where every Filipino player can engage with sports betting and casino-style entertainment in a manner that is informed, measured, and enjoyable. Our responsible gaming programme is continuously reviewed and updated to reflect best practices in player protection and the latest guidance from Philippine regulatory authorities. We work to ensure that our tools are easy to find, simple to use, and genuinely effective in helping players maintain healthy boundaries. Entertainment should bring you joy — and that only happens when you are playing within your means and comfort zone.
All players on the luckytime platform must be aged 21 years or above in accordance with Philippine law. We apply age verification checks during the registration process and reserve the right to request additional documentation at any time to confirm a player's age and identity. If you believe that a minor may have accessed the platform using your account or another person's credentials, please contact us immediately at [email protected] so that we can take appropriate action without delay. Protecting young people from the potential harms of gambling is a responsibility we take with the utmost seriousness. For more information about our platform policies, please visit our FAQ page or review our Terms and Conditions.
Create a free account on luckytime and set up your responsible gaming preferences from day one. If you have questions, our FAQ has answers tailored for Filipino players.